Frequently Asked Questions
👕 How do I choose the right size?
Each product includes a size guide on the product page. We recommend checking measurements carefully before ordering, as all items are made to order and we can’t offer exchanges for sizing issues.
🧵 Are the shirts made ahead of time?
No—every shirt is made just for you after you place your order. That’s what makes each one feel a little more personal.
⏱️ How long will my order take?
Production time: 2–5 business days
Shipping time (U.S.): 3–7 business days
Shipping time (International): 7–14 business days
You’ll receive tracking as soon as your order ships.
📦 Will my items arrive together?
Sometimes. Items may ship separately depending on product type and fulfillment location, so they may arrive in different packages.
🚚 Where do you ship from?
Orders are fulfilled through our print partner and may ship from different locations depending on the product and destination.
❗ What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Include your order number and a photo of the issue, and we’ll send a replacement or issue a refund.
You do not need to return the item.
🔁 Can I return or exchange my shirt?
Because all items are made to order, we do not accept returns or exchanges for:
Incorrect size
Change of mind
Ordering the wrong design
Please double-check your order before placing it.
📬 What if my package is lost?
If your package seems lost:
Check your tracking link
Contact your local carrier
If you still need help, reach out to us within 14 days of the estimated delivery date, and we’ll assist you.
🏠 What if I entered the wrong address?
Please double-check your shipping address at checkout.
If an order is returned due to an incorrect address, we can reship it at your expense.
🌍 Do you ship internationally?
Yes. International shipping typically takes 7–14 business days.
Please note: customs fees or import taxes may apply depending on your country and are the responsibility of the customer.
✈️ Who is behind Two Letter Tees?
Two Letter Tees was started by Ty, a 10-year-old with a two-letter name and a big dream of becoming a pilot.
Every order helps him learn how to build a business and take steps toward that goal.
💬 How can I contact you?
We’re happy to help!
