Frequently Asked Questions

👕 How do I choose the right size?

Each product includes a size guide on the product page. We recommend checking measurements carefully before ordering, as all items are made to order and we can’t offer exchanges for sizing issues.

🧵 Are the shirts made ahead of time?

No—every shirt is made just for you after you place your order. That’s what makes each one feel a little more personal.

⏱️ How long will my order take?

  • Production time: 2–5 business days

  • Shipping time (U.S.): 3–7 business days

  • Shipping time (International): 7–14 business days

You’ll receive tracking as soon as your order ships.

📦 Will my items arrive together?

Sometimes. Items may ship separately depending on product type and fulfillment location, so they may arrive in different packages.

🚚 Where do you ship from?

Orders are fulfilled through our print partner and may ship from different locations depending on the product and destination.

❗ What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 info@twolettertees.com

Include your order number and a photo of the issue, and we’ll send a replacement or issue a refund.

You do not need to return the item.

🔁 Can I return or exchange my shirt?

Because all items are made to order, we do not accept returns or exchanges for:

  • Incorrect size

  • Change of mind

  • Ordering the wrong design

Please double-check your order before placing it.

📬 What if my package is lost?

If your package seems lost:

  • Check your tracking link

  • Contact your local carrier

If you still need help, reach out to us within 14 days of the estimated delivery date, and we’ll assist you.

🏠 What if I entered the wrong address?

Please double-check your shipping address at checkout.

If an order is returned due to an incorrect address, we can reship it at your expense.

🌍 Do you ship internationally?

Yes. International shipping typically takes 7–14 business days.

Please note: customs fees or import taxes may apply depending on your country and are the responsibility of the customer.

✈️ Who is behind Two Letter Tees?

Two Letter Tees was started by Ty, a 10-year-old with a two-letter name and a big dream of becoming a pilot.

Every order helps him learn how to build a business and take steps toward that goal.

💬 How can I contact you?

We’re happy to help!

📧 info@twolettertees.com